Booking terms, cancellations and refunds

1. Who we are

Renovest Properties Ltd is a company registered in England and Wales, company number 16195880. We are not VAT-registered, so no VAT is added to our rates. You can reach us at service@renovestproperties.co.uk or through the chat on this website.

2. Enquiries, quotes and bookings

• An enquiry or a quote is not a booking. A booking is made when we confirm it to you in writing.
• Each quote sets out the home, the dates, the rate, the payment terms and anything else that applies to that stay.
• Availability is not reserved until we confirm it. Where we offer to hold a home while you decide, we hold it for 24 hours.
• The minimum stay is 3 nights.

3. Payment

Payment terms are stated on your quote and on your invoice. Agencies and companies with an account pay on the terms agreed for that account.

4. Cancellations and refunds

• 7 days or more before check-in. Cancel for a full refund of everything you have paid.
• Less than 7 days before check-in. We charge the first 7 nights, or the whole stay if it is shorter than that, and refund the rest.
• How to cancel. Email service@renovestproperties.co.uk. The cancellation counts from the day we receive it.
• How refunds are paid. To whoever paid for the booking, using the original payment method where we can.
• Leaving early or shortening a stay. Tell us as soon as your plans change. We agree what happens with you at the time, case by case.
• If we have to cancel. If a home becomes unavailable, we will offer a comparable home where we have one, or refund every night you have not used.
• Booked through someone else? If an insurer, an agency or a booking platform made the booking, their cancellation terms may apply instead. Check your confirmation.

5. Deposits and damage

• No deposit is needed where an agency indemnifies the guest. Otherwise we take a refundable deposit, and we agree the amount with you before you book.
• We return the deposit within 7 days of check-out, less the cost of any damage, missing items or extra cleaning. If we deduct anything, we tell you what and why.
• Guests are responsible for damage caused during the stay, beyond fair wear and tear.

6. House rules

• Arriving and leaving. Check-in is from 4pm and check-out is by 10am, unless your confirmation gives different times. Guests let themselves in with a key safe, and we send the instructions the day before arrival.
• No smoking or vaping indoors. Outside only.
• No parties or events.
• Named guests only. Only the guests on the booking may stay. Tell us if the party changes.
• Pets by agreement. Pets are welcome only where we have agreed it for that home in advance.
• Neighbours. Our homes are on ordinary residential streets. Please keep noise down, especially at night.
• Looking after the home. Treat it as you would your own, and tell us straight away about any damage or fault so we can fix it.

If the house rules are seriously broken, we may end the stay.

7. What you can expect from us

• A clean, furnished home that is ready at check-in, with bed linen, towels and a starter pack of essentials.
• Wi-Fi, a smart TV, a full kitchen and a washing machine.
• Gas safety, electrical and public liability certificates, available on request.
• One point of contact for the whole stay. If something stops working, tell us and we will deal with it.

8. Extending a stay

Extensions are usually possible. Ask as early as you can, because we can only extend if the home is still free. We confirm every extension in writing.

9. Landlords

What this website says about guaranteed rent, full management and bookings only is a summary, not an offer. Each arrangement is set out in a written agreement between us and the owner, and that agreement is what applies.

10. Using this website

• We keep the information on this site accurate, but homes, furnishings and availability change. Photos show the home, and details are confirmed on your quote.
• Drive times and distances are approximate.
• The chat assistant is automated. Its answers are general information, and our team confirms the details of any booking.
• We link to other websites as sources. We are not responsible for what they publish.
• The text and photographs on this site belong to Renovest Properties Ltd or are used with permission. Please ask before reusing them.

11. Our responsibility to you

Nothing in these terms limits your legal rights as a consumer, or our liability for death or personal injury caused by our negligence, or for fraud. Beyond that, we are responsible for loss that is a foreseeable result of our not doing what we promised, and not for loss that neither of us could have expected when the booking was made.

12. Complaints and the law that applies

If something is not right, tell us straight away so that we can fix it during the stay. If you are still unhappy, email service@renovestproperties.co.uk and one of the two people who run Renovest will reply.

These terms are governed by the law of England and Wales.

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